Terms of Sale

Our terms of sale, payment policies and refund policies differ depending on the type of product you are purchasing and whether it is a personalised product or one which we are able to resell if returned unused.

We conform to all EU laws including those regarding payment processing, quality of goods and return of faulty or incorrect orders.

These Terms of Sale were last updated on 17th May 2018.

1. Our details

Northern Trails operates this website and is responsible for the sale of goods and services from this website. By making a purchase on or via this website, you will be entering into a contract, in the form of these Terms of Sale, with Northern Trails.

Northern Trails is a partnership operated by Jane Harvey and Neil Jager. Our address is 10 Canal Wharf, Bondgate Green, Ripon, HG4 1AQ. We are not VAT registered and therefore no VAT is added to any of our products or services. (Please note - retailers of Treasure Trails will need to include VAT in their retail price for this specific product.)

Our contact telephone number is 01765 601235 and our contact email address is explore@yorkshiretrails.co.uk

2. Agreeing to these Terms of Sale

By placing an order for any goods and services offered on this website, you agree to be bound by these Terms of Sale.

If for any reason you do not agree to these Terms of Sale or do not wish to be bound by them, you must not purchase goods or service on or via this website.

3. What you are also agreeing to

By accessing and using our website, you agree to be bound by the terms and conditions contained in these Terms of Sale, you consent to our processing of your personal information in accordance with our Privacy Policy, and you consent to our use of cookies in accordance with our Website Terms of Use.

4. Purchasing goods and services

The appearance of goods and services on our website, whether such goods and services have prices displayed with them or not, constitutes an invitation to purchase.

By placing an order on our website or otherwise (e.g. over the phone or by email), you are making an offer to purchase the goods or services which you have added to your cart or have been specified directly to you.

We may accept your offer, and thereby enter into a binding contract (in the form of these Terms of Sale) with you, by sending you a receipt for Explorer Trails, or an order confirmation to the email address you have provided when you placed your order.

If we are unable to accept your order, we will inform you of this as soon as possible, along with the reasons why.

Unless you have opted to pay by direct bank transfer or any other method approved by us in advance of sale, your payment for your order will be processed by one of our payment providers, PayPal or iZettle.

We reserve the right to decline our services if we feel that they are not suitable for your needs.

Orders placed on our website

Where you place an order on our website you will be provided with an email confirmation. If you need to contact us about your order, please quote your name and email address used when making the order.

Geographical restrictions

We can create trail activities in any suitable location worldwide. However, payment must be made in GBP.

Our goods and services

Our goods and services consist of the following as well as any additional goods and/or services displayed on our website from time to time:

Explorer Trails, Treasure Trails & Treasure Trail Gift Vouchers
Tailored self-run and managed trail activities for individuals, businesses and organisations
Clue-writing workshops and trail-writing projects for schools and other organisations

Explorer Trails and Treasure Trails

Explorer Trails are sold as described and are intended for single use. They may not be copied, duplicated or distributed with our prior knowledge.

Treasure Trails are offered for sale direct as the printed version only and their use is subject to any terms and conditions outline via www.treasuretrails.co.uk

Exchange and refund policy for Explorer Trails, Treasure Trails and Treasure Trails Gift Vouchers

We are happy to exchange or refund Explorer Trails or Treasure Trails purchased on this website or directly via us.

Goods must be returned within 30 days of purchase or receipt (whichever is the later) and be unused, in perfect condition and, in the case of Treasure Trails, in their original packaging.

Your right to an exchange damaged items has a return period greater than 30 days in accordance with your statutory rights.

We will refund your original payment, including any postage paid on your initial order, to your original payment method.

You are responsible for the return postage to return the goods to us.

Treasure Trails Gift Vouchers are non-refundable.

Tailored self-run and managed trail activities

Our tailored activities are offered for groups, businesses and organisations to use 'just for fun' or as a team building exercise. Pricing varies according to the product and will be clearly stated during the order process.

Full terms and conditions for each product, including payment terms and cancellation policies, are provided with each order, prior to order confirmation and payment. By making payment, you are agreeing to the terms and conditions supplied at the time of purchase.

Clue-writing workshops and trail-writing projects for schools and other organisations

Our workshops and trail-writing projects are offered to schools, businesses and other groups and organisations. Pricing varies according to the product and will be clearly stated during the order process.

Changes to our goods and services

We may change the products on our website from time to time as we see fit.

Such changes may render the goods and/or services displayed on our website from time to time different to those which you have ordered from us prior to such changes being implemented.

Your product or service will be the one described at the time of ordering. If we are unable to provide you with the product or service described, we will let you know and, if the alternative is not acceptable, you will be entitled to a full refund of monies paid.

Prices

We may change the prices quoted for our goods and services displayed on our website from time to time.

The price you will need to pay for your goods or services will be confirmed either at checkout in the case of Explorer Trails, or agreed and set out on an order confirmation via email prior to invoicing or requesting payment.

Any quotes provided via phone or email for our trail activities are valid for 60 days.

Payment

Payment for Explorer Trails via our online shop is via PayPal.

If you wish to make payment by any other method, please contact us and do not order via the online shop.

For all other products, we accept direct bank transfer or payment via credit or debit card via one of our 3rd party payment processers (PayPal or iZettle).

Unless otherwise agreed in advance of purchase, payment must be made for our goods and services prior to their delivery or being made available.

Full payment terms for your particular product or service will be made available to you at the time of ordering.

Where you fail to pay for goods and/or services you have ordered in accordance with these Terms of Sale, we reserve the right to charge interest at a rate of 3% per annum above the base rate of Barclays Bank plc from time to time. We may also cancel your order and terminate these Terms of Sale.

We reserve the right to charge you for any unauthorised or unjustified charge backs you make (whether by credit or debit card or otherwise) for services you have purchased and you agree to indemnify us in respect of any reasonable costs we incur in relation to such chargebacks, including the recovery of the payment we have received from you.

Our guarantees

For trail activities with clues based on existing plaques, signs and other features around a location, we guarantee that clues are correct at the time of printing. Whilst every effort is made to ensure that clues are set on permanent features, we cannot guarantee that clues will remain in situ and solvable indefinitely.

For Explorer Trails, the fixed clues are not a major part of the activity and all clue locations can be found online at www.yorkshiretrails.co.uk/smugglers
For Treasure Trails, please see the smallprint within your Trail booklet. The SMS 'stuck on a clue' helpline is there to assist you.
For tailored events and activities, methods of obtaining unsolved clue answers are included in self-run packs and offered by us at managed events.

For bespoke trail activities based on plaques created by us, all clues will work as long as the plaques are placed in appropriate and visible locations. You are sent are draft of the final product before printing and all products are fully tested by us.

Your obligations to us

You must be at least 18 years of age to enter into these Terms of Sale as a legally binding contract between you and us, whether for yourself or any person or entity on behalf of whom you are purchasing our goods and/or services for.

You agree that you will only use our products and/or services for lawful, legal and moral purposes and not in any way that would bring harm or disrepute on us or our business.

You agree that you do not and will not compete with us directly or indirectly in any way whatsoever and that any products or services you purchase from us will not be used to compete with us in any way whatsoever.

You agree not to make copies or duplicates of any products or store them electronically. All trail products are subject to copyright and may not be copied or distributed without our explicit knowledge, agreement or consent.

Nothing in these Terms of Sale shall act to exclude or limit any of your statutory or legal rights to the extent that they cannot be excluded or limited by these Terms of Use.

Changes to our Terms of Sale or other policies

We reserve the right to update these Terms of Sale, our Website Terms of Use, our Privacy Policy, and any other documentation referred to in them from time to time. We may change our Terms of Sale and other documentation for any reason, including:

To reflect any changes in the way we carry out our business.
To account for any changes we make to our website.
To accurately describe our current data processing activities so that you are kept up to date with our latest practices.
To inform you of any changes in the way that we use cookies.
To ensure that our documentation complies and remains compliant with any and all current and future applicable laws, regulations and official guidance.

If and to the extent required by law, we will provide you with notice of any changes in these Terms of Sale or the other documentation referred to in them by posting a notice on the website and/or by posting an updated version of these Terms of Sale or other such documentation on our website with a new effective date stated at the beginning of them.

Any changes we make to these Terms of Sale shall not affect the Terms of Sale you entered into with us if and when you placed a previous order on or via our website. However, you should print off a copy of the Terms of Sale you enter into when you place an order on our website as we may not retain or make available previous Terms of Sale publicly on our website.

You must check these Terms of Sale and all other documentation referred to in them each time you order goods or services from us in order to ensure that you are aware of the terms that apply to you at that time.

The date that these Terms of Sale and or any other documents (including our privacy policy and website terms of use) were last amended is set out at the top of that document and is described as that document’s “effective date”.

Your cancellation and termination rights

If you are a consumer, you have a right to cancel your order up to 14 days following purchase, provided that we have not commenced work on any personalised or tailored products.

If you are a business, cancellation periods are clearly stated in the terms and conditions accompanying your order. These differ depending on the timing and nature of the product or service.

You may terminate these Terms of Sale if we become subject to any insolvency or analogous proceedings.

Our termination rights

We have the right to terminate these Terms of Sale in the event that you breach any terms contained herein, in particular in regard to any breach of copyright or failure to make payment for and goods or services you have ordered in accordance with the terms of these Terms of Sale.

You may terminate these Terms of Sale if you become subject to any insolvency, winding-up or analogous proceedings.

Liability

We do not accompany anyone on any trail activity or event, whether self-guided, self-run or a managed activity.

Our liability is detailed in the small print on individually purchased trails, or in the organisers packs of self-run activities, or in the terms and conditions for all other products and services.

Thank you for reading!